Last updated: October 21, 2026
We stand behind our product. If you are not completely satisfied with your NeroX subscription within the first 7 days of purchase, we will issue a full refund — no questions asked.
You are eligible for a full refund if: (a) you request the refund within 7 calendar days of your initial purchase date, (b) this is your first subscription purchase on NeroX, and (c) your account has not been suspended or terminated for violations of our Terms of Service.
To request a refund, contact us by email at support@neroxcoin.org or through neroxcoin.org/contact within 7 days of your purchase. Include your registered email address and payment confirmation. We will process your request within 1-2 business days.
Once approved, refunds are processed within 5-10 business days depending on your payment method. Cryptocurrency refunds are sent to the original wallet address used for payment. We do not charge any processing fees for refunds.
Plans do not renew automatically, so you are never charged without making a new payment yourself. The 7-day refund guarantee applies to your first purchase only; later payments that extend a plan are non-refundable.
Refunds will not be issued in cases of: (a) requests made after the 7-day window, (b) accounts terminated for violating Terms of Service, (c) later payments that extend a plan, or (d) abuse of the refund policy (multiple accounts).
There is nothing to cancel: a paid plan runs for the days you paid for (30 or 365) and then the account returns to the Starter plan. No partial refunds are issued for unused time after the 7-day window.
For refund requests or questions about this policy, contact us: Email: support@neroxcoin.org · Contact form: neroxcoin.org/contact · Response time: within 24 hours.